Return Policy:
If you’re not completely satisfied with your purchase, you may return or exchange the item within 10 days of receipt. To initiate a return or exchange, please email us at support@shopergates.com.
It’s important to contact us within this 10-day window if you encounter any issues with your order. Unfortunately, if we do not hear from you within this timeframe, we won’t be able to process a refund or exchange.
Please be aware that once an order has been processed and shipped, we cannot alter its delivery path or issue a refund. Additionally, customers are responsible for the cost of return shipping.
Refund Policy:
We offer refunds for defective or unsatisfactory items, provided there is a valid reason. Our refund policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot issue a refund. While we strive to process refunds promptly, please allow time for the refund to appear on your statement, as this may vary depending on your bank.
Exchange Policy:
Exchanges are accepted within 30 days of purchase. If 30 days have elapsed since your purchase, we are unable to offer an exchange. Please ensure to contact us within this 30-day period if there are any issues with your items. If we do not receive your notice within this timeframe, we will be unable to process a refund or exchange.
Customers are also responsible for return shipping costs.
We appreciate your understanding and cooperation with our policies. Our goal is to ensure that your shopping experience with us is as pleasant and seamless as possible. If you have any questions or need assistance, don’t hesitate to reach out to us. We’re here to help!